Submitting A Request
Go to https://bssd72.zendesk.com. At the top right, please sign in with google. There is a link called "Submit a request" at the top right of the site.
Enter your email correctly when submitting your request otherwise you will not get responses in your email.
General Reminder
Google is your friend! Please use it to search for issues, you're likely to get a quick fix!
Logins
Logging on to Windows desktop:
Username: [first name initial] + [last name]
Password: This password is for your windows desktop ONLY
Logging onto Chromebooks:
Staff: [first name initial] + [last name] @bssd72.org
Students: [first name] + [last name] @bssd72.org
To change student passwords, go to admin.google.com, and search for your student. Then select reset password.
Rebooting
Windows Desktop:
1: Click the windows log in bottom left of screen.
2: Click the power button in the screen that pops up
3: Click "restart" to reboot your computer, or "shutdown" to turn it off.
Chromebook:
Hold [CTRL] + [REFRESH KEY] + [POWER]
Do not accidentally hold the [LOCK] key, the power button is most likely on the side of the Chromebook with a power icon.
Printers
On Chromebooks, please select "See More" to see all options for printers.
3CX Phone First Time Setup
- Press the Voicemail (Envelope) button on the phone.
- Enter the PIN number you received in your email followed by #
- Press 9 for Settings
- Press 5 to change self Identification Message
- Press 0 to record message and say your name at the prompt followed by #
- Press 0 to save your message
- Press 7 for PIN
- Enter new pin code
- Press * to save
- Press 8 for Greeting
- Press 0 to record message and say your away message at the prompt followed by #
- Press 0 to save your message
- Press # to exit
Content Filter
Ensure ahead of time that any sites you want to browse to are available. If not, please submit a ticket.
Multiple Monitors
Multiple Sound
Subs
Please submit a ticket and we will organize an account and one-time password for them to use. DO NOT give them your logins and passwords!
Classroom Orchestrator
https://classroom.relay.school is software to view all chromebooks in your classroom.
https://bssd72.zendesk.com/hc/en-us/articles/8921555083539-Relay-Classroom
Adobe Cloud Software Licensing
Sign in with your google account. Select "enterprise".
https://bssd72.zendesk.com/hc/en-us/articles/360038270853-Adobe-Creative-Cloud-for-Teachers-Install-apps-and-login-
Document Camera
If you have one, the app to open your camera is "Visualizer" on your desktop.